[Mike Taylor 3601]

Things like that happen in every line of work, whether the person does it intentionally or unintentionally due to being crook or just not knowing or by mistake is not always easy to tell then other times it is obvious which reason is why.
I have had very few things done for me by someone else,my car had some upholstery work done by someone else,what few things I had done some went well,some not so well.
How a problem is handled by business tells the tale,not always is there a way to make both happy.
Dishonest businesses,make it harder on honest ones because the customer is gun shy and cautious and should be and protect their selves.
In construction industry that's why they have building codes,inspections,to protect the customers from sub standard work etc.,sure some stuff still slips through though.

Mike Taylor 3601