2004 silverado instrument cluster guages

68camaroSS · 11-13-2009, 12:01 PM

Thought I would post this to see if anyone had experienced this. I have a 2004 Chevy dually. At 82,200 miles, the speedo completely malfunctioned. I called GM and they said it will need a new instrument guage cluster, cost about $600 for the unit plus labor. There was special coverage (not a recall - a recall would be good indefiently) letter sent to owners from GM to cover this defect, within 7 years or 70,000 miles. GM Customer Service stated that because of a class action law suit, that coverage was extended from 70,000 to 80,000 miles. That still leaves me left out, being about 2,000 over the milage. They would not budge on helping me with the repair bill. The lady I talked to said the decision was final, and I could not appeal my case. The dealer says the same. Am I out of luck, or does anyone know anything else I can do, since this is a known manufacturer defect and an unsafe condition? thanks,

Stick Racing · 11-13-2009, 12:18 PM

Had same problem with 2002. Also friends 2004 GMC. I could never get it to malfunction for dealer. We both knew what problem was but they wouldn't fix it. After about five years, I went to the local GMC dealer to pay the $600. Couldn't take it anymore. (Not gonna patronize Chevy dealer I bought it from).Good friends with service manger so I had to pay 'co-pay' for $50.00. Haven't had a problem since. Also hve a 04 with 6.0 engine. Popped two heads off exhaust mainfolds with 36200miles- 200 miles over warrantry. Refused to fix it.There's a reason they are bankrupt.

Andy Stone

Mike Pearson · 11-13-2009, 01:25 PM

My 2005 Silverado did the same thing. I just use the GPS now for speed. I know what the tach should read at certain speeds. I found a speedo repair place in Tampa Fl that reconditions them for a cheeper rate. Look for them on Google key in speedometer repair. As I remember they will ship anywhere.

buzzinhalfdozen · 11-13-2009, 02:06 PM

There are several places that can repair your IPC much cheaper than replacing it.This was a known issue for quite some time all our customers that complained of it got a new IPC even if we couldn't duplicate it. Right now it's extremely difficult to get G.M. to "good will" anything for years it was basically covered if asked for, I think they've really tightened up to obviously save money. Joe

Lambertcars · 11-13-2009, 02:41 PM

Your Dealer that you talked to is overcharging you for the inst.cluster,I work at a Chevrolet Dealer in the Service Dept.and when a customer has a promblem with the spedo,tach or any gauges we connect the Tech 2 to the diag.plug and check the cluster gauges and it will tell what gauge are bad,then we get the part number of the cluster useing the Tech 2 and the Parts Dept will get a reman cluster overnight and replacment of the cluster and reprograming is about $375.00 for everything.also the years that we see the promblem is 2003-2005.Dont let the Dealer you are dealing with tell you that you have to have a new cluster,when they can get a reman.for your veh.

buzzinhalfdozen · 11-13-2009, 03:50 PM

Last I heard was only remans. were available, not sure on the cost of one through our shop as it's all Warranty and don't see the prices on my R.O. I've never yet had to price on for CP so I'm sure you're correct on the price. Don't forget that these clusters have to be set up and programmed after installation, well most of them. We've had some sent that were already setup and programmed. Joe

Darrin Christen · 11-13-2009, 09:19 PM

I have a friend that had the same problem with a 2005 tahoe. Speedo went out. I did some checking on Ebay and found a company that sells the parts to fix them. I forget what the actual name of the part is, but it cost me about $20.00 bucks and came with instructions on how to replace it. I did the repair and it has been working fine. I will see if I can find the info you need. The company will also do the repairs for you if you send them your instrument cluster.

Darrin Christen · 11-13-2009, 09:37 PM

Go to Ebay and search for instrument cluster stepper motors. Each gauge in the cluster uses the same stepper motors. There is a company on Ebay called Digital Speedometer Repair Service that sell 6 of these stepper motors for $35.00. They come with instructions on how to replace them and assistance over the phone if you need. It took me about an hour to replace the one for the speedo in friends 05 tahoe. Has been working fine ever since. Hope this helps.

Mark Ruset · 11-14-2009, 07:37 AM

68camaroSS, send me a PM maybe I can assist you with GM.

Detroit Bob · 11-14-2009, 02:43 PM

Try this guy, my son is ready to take his cluster out of a 04 Bonneville and will probably send it to him.
http://cgi.ebay.com/ebaymotors/2003-...Q5fAccessories

11-13-2009, 12:01 PM	#1
68camaroSS Junior Member Join Date: Aug 2008 Location: columbia TN Posts: 88 Likes: 0 Liked 0 Times in 0 Posts	2004 silverado instrument cluster guages Thought I would post this to see if anyone had experienced this. I have a 2004 Chevy dually. At 82,200 miles, the speedo completely malfunctioned. I called GM and they said it will need a new instrument guage cluster, cost about $600 for the unit plus labor. There was special coverage (not a recall - a recall would be good indefiently) letter sent to owners from GM to cover this defect, within 7 years or 70,000 miles. GM Customer Service stated that because of a class action law suit, that coverage was extended from 70,000 to 80,000 miles. That still leaves me left out, being about 2,000 over the milage. They would not budge on helping me with the repair bill. The lady I talked to said the decision was final, and I could not appeal my case. The dealer says the same. Am I out of luck, or does anyone know anything else I can do, since this is a known manufacturer defect and an unsafe condition? thanks,

11-13-2009, 12:18 PM	#2
Stick Racing Member Join Date: Mar 2007 Posts: 169 Likes: 4 Liked 0 Times in 0 Posts	Re: 2004 silverado instrument cluster guages Had same problem with 2002. Also friends 2004 GMC. I could never get it to malfunction for dealer. We both knew what problem was but they wouldn't fix it. After about five years, I went to the local GMC dealer to pay the $600. Couldn't take it anymore. (Not gonna patronize Chevy dealer I bought it from).Good friends with service manger so I had to pay 'co-pay' for $50.00. Haven't had a problem since. Also hve a 04 with 6.0 engine. Popped two heads off exhaust mainfolds with 36200miles- 200 miles over warrantry. Refused to fix it.There's a reason they are bankrupt. Andy Stone

11-13-2009, 01:25 PM	#3
Mike Pearson VIP Member Join Date: Mar 2007 Posts: 2,328 Likes: 547 Liked 1,656 Times in 507 Posts	Re: 2004 silverado instrument cluster guages My 2005 Silverado did the same thing. I just use the GPS now for speed. I know what the tach should read at certain speeds. I found a speedo repair place in Tampa Fl that reconditions them for a cheeper rate. Look for them on Google key in speedometer repair. As I remember they will ship anywhere. __________________ Mike Pearson 2485 SS

11-13-2009, 02:06 PM	#4
buzzinhalfdozen Senior Member Join Date: Sep 2006 Location: Bellevue Ohio Posts: 985 Likes: 0 Liked 12 Times in 9 Posts	Re: 2004 silverado instrument cluster guages There are several places that can repair your IPC much cheaper than replacing it.This was a known issue for quite some time all our customers that complained of it got a new IPC even if we couldn't duplicate it. Right now it's extremely difficult to get G.M. to "good will" anything for years it was basically covered if asked for, I think they've really tightened up to obviously save money. Joe __________________ Joe Buchanan SS/BX 3117

11-13-2009, 02:41 PM	#5
Lambertcars Member Join Date: Aug 2005 Location: Johns Island SC Posts: 114 Likes: 0 Liked 1 Time in 1 Post	Re: 2004 silverado instrument cluster guages Your Dealer that you talked to is overcharging you for the inst.cluster,I work at a Chevrolet Dealer in the Service Dept.and when a customer has a promblem with the spedo,tach or any gauges we connect the Tech 2 to the diag.plug and check the cluster gauges and it will tell what gauge are bad,then we get the part number of the cluster useing the Tech 2 and the Parts Dept will get a reman cluster overnight and replacment of the cluster and reprograming is about $375.00 for everything.also the years that we see the promblem is 2003-2005.Dont let the Dealer you are dealing with tell you that you have to have a new cluster,when they can get a reman.for your veh.

11-13-2009, 03:50 PM	#6
buzzinhalfdozen Senior Member Join Date: Sep 2006 Location: Bellevue Ohio Posts: 985 Likes: 0 Liked 12 Times in 9 Posts	Re: 2004 silverado instrument cluster guages Last I heard was only remans. were available, not sure on the cost of one through our shop as it's all Warranty and don't see the prices on my R.O. I've never yet had to price on for CP so I'm sure you're correct on the price. Don't forget that these clusters have to be set up and programmed after installation, well most of them. We've had some sent that were already setup and programmed. Joe __________________ Joe Buchanan SS/BX 3117

11-13-2009, 09:19 PM	#7
Darrin Christen Member Join Date: Mar 2007 Location: Des Allemands, LA Posts: 365 Likes: 8 Liked 1 Time in 1 Post	Re: 2004 silverado instrument cluster guages I have a friend that had the same problem with a 2005 tahoe. Speedo went out. I did some checking on Ebay and found a company that sells the parts to fix them. I forget what the actual name of the part is, but it cost me about $20.00 bucks and came with instructions on how to replace it. I did the repair and it has been working fine. I will see if I can find the info you need. The company will also do the repairs for you if you send them your instrument cluster. __________________ 4878 SS/GA 66CHEVY II

11-13-2009, 09:37 PM	#8
Darrin Christen Member Join Date: Mar 2007 Location: Des Allemands, LA Posts: 365 Likes: 8 Liked 1 Time in 1 Post	Re: 2004 silverado instrument cluster guages Go to Ebay and search for instrument cluster stepper motors. Each gauge in the cluster uses the same stepper motors. There is a company on Ebay called Digital Speedometer Repair Service that sell 6 of these stepper motors for $35.00. They come with instructions on how to replace them and assistance over the phone if you need. It took me about an hour to replace the one for the speedo in friends 05 tahoe. Has been working fine ever since. Hope this helps. __________________ 4878 SS/GA 66CHEVY II

11-14-2009, 07:37 AM	#9
Mark Ruset Member Join Date: May 2006 Location: Southwest Florida Posts: 250 Likes: 23 Liked 34 Times in 24 Posts	Re: 2004 silverado instrument cluster guages 68camaroSS, send me a PM maybe I can assist you with GM. __________________ Mark Ruset 2048 STK

11-14-2009, 02:43 PM	#10
Detroit Bob Junior Member Join Date: Oct 2007 Location: Grosse Pointe Woods Mi Posts: 88 Likes: 0 Liked 10 Times in 3 Posts	Re: 2004 silverado instrument cluster guages Try this guy, my son is ready to take his cluster out of a 04 Bonneville and will probably send it to him. http://cgi.ebay.com/ebaymotors/2003-...Q5fAccessories __________________ Bob Kowal STK 345