2 thumbs up for Summit

Mike Graham · 12-15-2022, 11:32 PM

I bought a grid from Summit about a month ago. It had a problem after the first race. I contacted MSD. After a half hour on the phone they told me that it was defective and to send it back. They would look at it and get it repaired in maybe 20 working days.
At this point I am not happy. I just spent $1500 for an ignition box that lasted one race and you want a month to fix it?? Well that is the best they can do. Next day I call Summit to vent my frustration. After about a minute on the phone they say a new box is on the way and a call tag for the old box is too. 24 hours later the replacement is on my doorstep no charge. This is great customer service! Thank you Summit. You still know how to take care of your customers.

ss chief · 12-15-2022, 11:55 PM

Those guys are awesome. They get alot of my business happily.

SDT1DYI · 12-16-2022, 07:32 PM

Quote:

Originally Posted by ss chief

Those guys are awesome. They get alot of my business happily.

I could not agree more. Now if they would ONLY allow you to click on that Cookie pop up that covers up a 1/3 of my smart
phone screen with a " No Thanks " button, I would be happy again with Summit.
I don't know about anybody else
But I don't want to spend the $$ to have an attorney review their Cookies agreement that's written by their Attorneys.

Steve TeeterStk/SS 620

12-15-2022, 11:32 PM	#1
Mike Graham Member Join Date: Jul 2002 Posts: 391 Likes: 1 Liked 303 Times in 58 Posts	2 thumbs up for Summit I bought a grid from Summit about a month ago. It had a problem after the first race. I contacted MSD. After a half hour on the phone they told me that it was defective and to send it back. They would look at it and get it repaired in maybe 20 working days. At this point I am not happy. I just spent $1500 for an ignition box that lasted one race and you want a month to fix it?? Well that is the best they can do. Next day I call Summit to vent my frustration. After about a minute on the phone they say a new box is on the way and a call tag for the old box is too. 24 hours later the replacement is on my doorstep no charge. This is great customer service! Thank you Summit. You still know how to take care of your customers.

12-15-2022, 11:55 PM	#2
ss chief Junior Member Join Date: Aug 2007 Posts: 85 Likes: 0 Liked 46 Times in 12 Posts	Re: 2 thumbs up for Summit Those guys are awesome. They get alot of my business happily.