Beware of CSR Performance

[Mike Merk]

Originally Posted by Larry Merk

My son ordered a shield from them. They charged his credit card the next day. They said it would ship in a month. When he checked after 2 months, the reasons (excuses) why it had not shipped started. After 6 months he called and told them to cancel his order and reverse the charge on his credit card. They did not reverse the charge after a week so he started calling them EVERY DAY until they finally reversed the charge. This outfit appears to simply be in the scam business.

They refused to reverse the charge on my card and insisted on sending a check. Through gritted teeth I told the gal on the phone I was tired of being lied to, wanted my money back & I wouldn't turn them into their state attorney general. Rec'd a check overnight UPS & astonishingly it didn't bounce.