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-   -   Strange Eng. contact person (https://classracer.com/classforum/showthread.php?t=65116)

Mike Jones 01-31-2017 04:53 PM

Strange Eng. contact person
 
I`m having a hard time getting in touch with tech/ sales at Strange.
I have placed an order that I need to talk with someone about.
They are not returning my calls
Can anyone help ?
Thank you
Mike A114
P/SA

supergas4 02-01-2017 03:26 PM

Re: Strange Eng. contact person
 
tracy at 847-663-1701

Mike Jones 02-01-2017 03:43 PM

Re: Strange Eng. contact person
 
Quote:

Originally Posted by supergas4 (Post 525644)
tracy at 847-663-1701

Thank you

Dragsinger 02-01-2017 03:55 PM

Re: Strange Eng. contact person
 
Tracy is no longer with the company. She was my go-to person so I am now cultivating another contact.

Mike Jones 02-01-2017 04:11 PM

Re: Strange Eng. contact person
 
Tracy is no longer with the Co.
Spoke with Will, who handed the phone to Edwin (original contact)
we corrected card info.
order was placed.
I will give a progress report.
Thanks for the help
Mike A114
P/SA

CMcAllister 02-02-2017 10:35 PM

Re: Strange Eng. contact person
 
Tracy was my go to as well. Hope she is doing well wherever she went. I recently talked to a fellow named Tucker at 4726 who seemed to be on the ball and was very helpful with a small issue I had recently.

Mike Jones 02-02-2017 11:51 PM

Re: Strange Eng. contact person
 
Jake called me today, asked how things were going
Customer service :)


Mike A114
P/SA

Mike Jones 02-03-2017 07:08 PM

Re: Strange Eng. contact person
 
Package arrived from Strange today
Quick 2 day service

Mike Jones 02-08-2017 08:52 AM

Re: Strange Eng. contact person
 
Received an email from UPS, that Strange had shipped the rest of my order. I had asked for a "headsup" from the salesperson about the progress of my order, but I wasn`t informed. The invoice, which was emailed after the shipping notice, showed that It didn`t include everything I had asked for.
I don`t want to bash this iconic company, but communication was a concern.
I'm sure the parts are correct.
Mike A114
P/SA

mschafer 02-08-2017 06:14 PM

Re: Strange Eng. contact person
 
I ordered a 35 spline spool and axle package from Strange on Jan.18, Tucker said that the shorter axle was out of stock and it would be a while, I called today to check status and after some checking he told me they would not get axle in till the 20th of this month. He said they have had high turnover issues, plus low inventory, and apologized for the delay, all I said was it's good it's not the middle of racing season.


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