Strange Eng. contact person
 

I`m having a hard time getting in touch with tech/ sales at Strange.
I have placed an order that I need to talk with someone about.
They are not returning my calls
Can anyone help ?
Thank you
Mike A114
P/SA

Re: Strange Eng. contact person
 

tracy at 847-663-1701

Re: Strange Eng. contact person
 

Thank you

Re: Strange Eng. contact person
 

Tracy is no longer with the company. She was my go-to person so I am now cultivating another contact.

Re: Strange Eng. contact person
 

Tracy is no longer with the Co.
Spoke with Will, who handed the phone to Edwin (original contact)
we corrected card info.
order was placed.
I will give a progress report.
Thanks for the help
Mike A114
P/SA

Re: Strange Eng. contact person
 

Tracy was my go to as well. Hope she is doing well wherever she went. I recently talked to a fellow named Tucker at 4726 who seemed to be on the ball and was very helpful with a small issue I had recently.

Re: Strange Eng. contact person
 

Jake called me today, asked how things were going
Customer service :)


Mike A114
P/SA

Re: Strange Eng. contact person
 

Package arrived from Strange today
Quick 2 day service

Re: Strange Eng. contact person
 

Received an email from UPS, that Strange had shipped the rest of my order. I had asked for a "headsup" from the salesperson about the progress of my order, but I wasn`t informed. The invoice, which was emailed after the shipping notice, showed that It didn`t include everything I had asked for.
I don`t want to bash this iconic company, but communication was a concern.
I'm sure the parts are correct.
Mike A114
P/SA

Re: Strange Eng. contact person
 

I ordered a 35 spline spool and axle package from Strange on Jan.18, Tucker said that the shorter axle was out of stock and it would be a while, I called today to check status and after some checking he told me they would not get axle in till the 20th of this month. He said they have had high turnover issues, plus low inventory, and apologized for the delay, all I said was it's good it's not the middle of racing season.