Quote:
Originally Posted by Don Kennedy
I am always upset at any business that inconvience their Customer base . for example I went to best Buy at 9:45 am and there were around 15 people waiting to get in The opening time was 10am .. the doors were closed and we all could see the employees in the store . Interesting as one person was there to buy a TV and he was upset so he left and then another person was interested in a Computer so she left No sales for the best Buy sales from them . I find it very bad business when a business spends 100s of thousand of advertising dollars to get customers to do business and then makes them wait to get in and spend their money with them > then all of a a sudden the Business come out with a report sales are down DUH This idea could be applied to any businees including a drag strip .Service the Customer is a good thing your bottom line but be better
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Don
If you do not mind, I would like to play the devil's advocate here. I am a small business and sometimes I have customers waiting on me when I get here in the morning and I have customers to come in after I close. But lets explore the Best Buy store you spoke of. If you open your doors 30 minutes early, next week you will have some one there 15 to 30 minutes before that new opening time. But lets go one step further. Who is going to pay for those employees extra time on the clock. Are you if the store says I will open 15 minutes early but the price will be 10% higher. At some point in time, you must pick a time to open and pick a time to close unless you have enough business to absorb that extra time (Walmart). I now that in my business, I average over 12 hours per day and I luv to go watch my grandchildren play ball. I bet your boss has a time for you to start and a time for you to get off. What if he walks in tomorrow and tells you we are going to work 15 minutes longer time. What will be your reaction. Ok that doesnt mean that these store should not periodically look at their hours, but no matter the business, you have to have structure and structure will not please every one. Ok lets say those people went to another business to purchase. Where did they go since all of them open and close at or about the same time except (Walmart). In my business, it is so competitive that we all do good to stay open in this miserable Congress atmosphere. I just want to hold on and hope it will get better.
Credit cards, I have taken them when business was good, but now as business has dropped off and the fees went higher, I found very few (and I mean very few) that want to offset those additional prices. Credit cards in most situations are a convenience for the user and not for the taker. If they become an advantage, then by all means we or they should do it but until it is an advantage and will help me add to my bottom line, then I must say no.
reed