[Jim Kaekel]

Pretty typical, unfortunately. I would guess close to 50% are not very good about answering e-mails from their web site. Concerning the pan, don't be concerned about advertised sump capacity, 6 qts. is plenty. I would get a pan that is as deep as possible, yet without worrying about bottoming out. It's not about increasing capacity, it's about lowering the sump away from the rotating assembly. My .02.