[Rich Biebel]

I have a Grid controller with a 7AL3. It worked fine last year when I first installed it...

Over the winter somehow I developed a communication issue with it and my laptop.

I downloaded the newer version of the software from MSD's site.....and immediately had more problems trying to make changes.

I had a box that fell in the serial number range that would have to be sent in for updating.

On my own I figured out that the older version of their software worked with my box.....I got MSD to send me that older version and it again worked fine....

I let one of their Techs talk me into sending it in for updating....It took less than 1 week...there was no charge and they paid for the shipping back to me within 2 or 3 days.....

My updated box works fine and I have no problems with it.....