[Don Kennedy]

I have known a lot of business plans in my life time and one of them is when a business is making a lot of money and has a lot of customers they then start to raise their prices and start limiting the amount of work load as they still maintain their bottom line UNTIl the customer base dries up and the cost to be their customers is no longer a value > The business wakes up and says what happened to all our customers??? we were so great in our business design ,Then almost immediately new decision makers are brought in to make big changes without experience in this business then the demise starts (just some thoughts)
This happens all the time in big businesses and as sad as it is most of the decision makers fail to see the reasons their company is no longer what it used to be and so the older decision makers retire