https://dragillustrated.com/richard-...r-customer-is/
"They don’t understand who their customer is,” Freeman begins. “They don’t get it. We the racers – from all the sportsman class racers and all of us in the pros – are their customer. We should be top priority. Without racers there is no show, there is no sport, there’s no sponsorships to sell, there’s no events to sell tickets to, there’s no fans to buy them. There’s no media interest. The racers are at the center of it all. Nothing they do – not a single thing – reflects that, especially what they’ve done with the race purse and championship payout". -Freeman