[1matcoman]

Originally Posted by CMcAllister

In their defense, I don't blame them.

My involvement in retail auto parts over the years, and dealing with customers who abuse an already lenient return policy, tells me this is a big money loser for them. The amount of time people waste by buying crap they don't need and then returning it is amazing.

Used stuff returned, worn out junk returned, items that have laid around a dirty shop for 6 months, stuff torn up trying to make it fit, torn up packaging and unsellable items - people have no respect and will abuse the system. So much stuff that just gets thrown in the trash as there is nothing else that can be done with it. It's not just a few percentage points has been my experience.

^^^ this