Quote:
Originally Posted by goinbroke2
Well, I might as well throw another one at you then Billy, I tried ordering a custom cam for my stocker and was told Comp no longer sells internationally (Canada) I got the one I wanted (comp) but it was from someone living in the US.
Any chance this was a mistake and can be rectified or is this in stone?
Thanks
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This one caught me by surprise a week or two ago when I came across a thread questioning this. I have been with COMP coming up on 15 years (not on the sales side) and I thought this could not be right. When I asked a few people internally I got mixed responses. The correct answer though is that to a retail customer we do not ship directly to Canada, only to a warehouse distributor or a speed shop who has a account setup with us. This didn't make sense to me until I got to the reasoning behind it and how this came about. Years ago we did ship to Canada to all customers, but when we invoice we charge for the product and shipping fees. I believe the change was made due to fees (customs, taxes, tariffs, etc.) that used to be simply handled by the recipient starting to get charged back to our account. Some were in addition to fees the customer was paying and many were billed back to our account by UPS or FedEx after the transaction making it very hard for us to reconcile it, or do so without making it an expense the customer didn't account for making it a bad situation. The easiest fix was to deal directly with distributors where the billing and freight transactions allowed for minimal paperwork and fees. Not being on the sales side, I don't have a list of the Canadian speed shops and distributors, but I could get a list together.