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Greg Gay · 08-15-2024, 06:29 PM

My problem is not with the money. When the kid at the booth said $240, I immediately handed him my card. If you asked me what I paid at Numidia 3 weeks ago, I couldn't tell you. It was when he handed me back 2 receipts, one at $225 and another at $15. I asked what the $15 was for and he told me "parking for today". If I know the charges, I'll decide if I want to arrive early. The only notification of this charge apparently showed up on D1 Facebook (not website) and only yesterday. It's a "Gotchya!" What's next, measuring my suitcase to see if there's an extra charge for that? These are the things that drive customers away.

I've been on the other side and our trucking charges were very simple and few accesorial charges. The big carriers have gone the other way with many nit-picky charges. Customers liked that they knew what to expect.

08-15-2024, 06:29 PM	#15
Greg Gay Member Join Date: Aug 2003 Location: Vermont Posts: 385 Likes: 21 Liked 283 Times in 70 Posts	Re: New England Divisional My problem is not with the money. When the kid at the booth said $240, I immediately handed him my card. If you asked me what I paid at Numidia 3 weeks ago, I couldn't tell you. It was when he handed me back 2 receipts, one at $225 and another at $15. I asked what the $15 was for and he told me "parking for today". If I know the charges, I'll decide if I want to arrive early. The only notification of this charge apparently showed up on D1 Facebook (not website) and only yesterday. It's a "Gotchya!" What's next, measuring my suitcase to see if there's an extra charge for that? These are the things that drive customers away. I've been on the other side and our trucking charges were very simple and few accesorial charges. The big carriers have gone the other way with many nit-picky charges. Customers liked that they knew what to expect.