Quote:
Originally Posted by Super Sport
Great post Pat.
There is another track I hear that treats their customers good. Can anyone tell us about Bill Bader and his track in Norwalk? Does he have the same attitude as Pat "No Problem" Joffrion? Its got to be more than just a pound of ice cream that keeps people saying good things about his track.
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I am not an active racer, but I attend 8 - 9 National events each year including Indy, 3 - 4 Division 1 LODRS events each year, and the Dutch Classic; so I am definitely a hardcore fan. I had always heard great things about the Bader family and their "customer friendly" attitude, so I attended the National event at Norwalk in 2007 and 2008. I was very impressed; in 2007 on Thurs, Bill Bader Jr. was in the stands greeting the fans who were there on "hardcore Thurs". Bill Bader Sr. did the same on Fri. and Jr was back on Sat. and Sun. There is a customer service booth on both sides of the track, and there are track employees constantly picking up even the smallest pieces of trash to keep the grounds clean. Every track employee that I interacted with was cheerful, polite, and helpful. The fireworks show on Friday night at the conclusion of the racing is second to none, and the pound of ice cream for a dollar is great. Also the prices at the concession stands were lower than at other National events.
From what I understand, the Bandimere family in Denver operates in the same way as the Bader family, and all of the Bruton Smith owned tracks are "customer friendly". I went to Bristol in 2007, and to the new Z-Max Dragway in 2008 so I can attest to that. Pat Jeoffrion, the Bader family, the Bandimere family, and Bruton Smith "get it"; unfortunately the majority of track operators do not.
Bill Seabrooks - superfan1