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et7333 · 01-10-2009, 05:45 PM

I received a phone call from my Sponsor,who was at the PRI Show at the time,and he asked me if I had received my check from his company for a race I had won the month of November.I told him his was the second check I had received,K&N was the first,and it took only three weeks for his check to reach my mail box.He was unhappy with the association that I had won the race at, because he had received the list of winners for the last FOUR MONTHS of events,the week before I received my check.He explained to the owner of the association that he wanted the results sent to him the day or two after the race so he could mail the winner and r/up checks the very next day.His point on the matter is, he feels the LATE CHECK ARRIVAL reflects on his company and he feels his customers are not getting the service they deserve.He offers great customer service with his company and APPRECIATES ALL his customers.MY POINT is WHY don't ALL Companys have this attitude.I read on here and else where that the economy sucks and yet there are businesses that are surviving and they rely on our dollars to make it.
My question to you racers; would you spend your hard earned dollars with a company that offers great customer service and a great product or spend your money with a company that offers so so or no customer service and a cheaper price,since the value of the dollar is so important these days?
I also would like to know what we,as racers and customers,can do to get these companys to pay the Contingency checks in a reasonable amount of time.We pay for the products immediately,so why can't they pay ASAP.

01-10-2009, 05:45 PM	#1
et7333 Member Join Date: Sep 2007 Posts: 155 Likes: 0 Liked 1 Time in 1 Post	Contingency Companys I received a phone call from my Sponsor,who was at the PRI Show at the time,and he asked me if I had received my check from his company for a race I had won the month of November.I told him his was the second check I had received,K&N was the first,and it took only three weeks for his check to reach my mail box.He was unhappy with the association that I had won the race at, because he had received the list of winners for the last FOUR MONTHS of events,the week before I received my check.He explained to the owner of the association that he wanted the results sent to him the day or two after the race so he could mail the winner and r/up checks the very next day.His point on the matter is, he feels the LATE CHECK ARRIVAL reflects on his company and he feels his customers are not getting the service they deserve.He offers great customer service with his company and APPRECIATES ALL his customers.MY POINT is WHY don't ALL Companys have this attitude.I read on here and else where that the economy sucks and yet there are businesses that are surviving and they rely on our dollars to make it. My question to you racers; would you spend your hard earned dollars with a company that offers great customer service and a great product or spend your money with a company that offers so so or no customer service and a cheaper price,since the value of the dollar is so important these days? I also would like to know what we,as racers and customers,can do to get these companys to pay the Contingency checks in a reasonable amount of time.We pay for the products immediately,so why can't they pay ASAP.