T & D customer service,, or lack thereof,,

[Geerhead55]

I hate to bash any company that supports our habit, but I'm having a bad experience with T & D and wonder if anyone else has had problems with them.
3 days ago, I call them up to place an order for some shaft rockers for my son's big block project. The gal on the other end, at T & D tells me she can't take an order, but to give her my name and number and they'll get back to me as soon as they can, so I comply and do just that. 1 hour, 2 hours, 3 hours go by and I decide to call back. I'm given the same story, and that they'll really try to get back asap. I don't hear from them that day. Next day I try again, same result, to which I voice some concern about their order taking process, and am told that the person who takes orders is not in. I tell her I thought it strange that only one person handles all these orders that they're being "flooded with" and that this person must be from Krypton! The lady chuckles and agrees that this person is very efficient and handles the load, and that I'm on the list to be called back. Day 2 passes also without a return call. Today, I try once more, bright and early PST which is what they prefer, and am told the same 'ol BS. I tell this gal its nothing personal,, but this is not the way the business world operates, putting willing and paying customers off and possibly sending them to look at other options. She said she was doing the best she could and again, I assured her it was nothing against her, just that a multi million dollar business should have more than one person taking orders. Sorry for being so long winded, but right now the Jesel system is looking pretty good, and I'm told they're only 2 weeks out, whereas T & D is a month out, something I wasn't told by the "voice on the other end" Thanks for letting me vent. This will get resolved!
Danny Durham