Customer Service

my69396 · 08-27-2018, 10:05 AM

In these times of lack of Customer Service there is still a company that takes their business and service to their customers to the level that any business should take heed of. Last week after a long trip to the last points race at Rocky Mountain Raceway when I opened the trailer the rear leaf spring on the car had failed. After trying to find a repair locally I called Calvert racing to replace the spring. Travis answered the phone and with no hesitation asked for the address to send a pair of back halves next day Fed Ex .Paid for by Calvert racing. The parts arrived as promised and was able to race, not well but that is a different story. I also want to say that I couldn't have asked for any more support from the race track and NHRA given the situation. Customer service is still alive and well. I matters that we all can still make our mark for the better of our sport and our fellow man.

340Cuda · 08-27-2018, 11:01 AM

Not surprising, Calvert is in my personal customer service hall of fame.

Lenny5160 · 08-27-2018, 11:55 AM

Quote:

Originally Posted by 340Cuda

Not surprising, Calvert is in my personal customer service hall of fame.

x2!

08-27-2018, 10:05 AM	#1
my69396 Member Join Date: Feb 2008 Posts: 285 Likes: 0 Liked 43 Times in 19 Posts	Customer Service In these times of lack of Customer Service there is still a company that takes their business and service to their customers to the level that any business should take heed of. Last week after a long trip to the last points race at Rocky Mountain Raceway when I opened the trailer the rear leaf spring on the car had failed. After trying to find a repair locally I called Calvert racing to replace the spring. Travis answered the phone and with no hesitation asked for the address to send a pair of back halves next day Fed Ex .Paid for by Calvert racing. The parts arrived as promised and was able to race, not well but that is a different story. I also want to say that I couldn't have asked for any more support from the race track and NHRA given the situation. Customer service is still alive and well. I matters that we all can still make our mark for the better of our sport and our fellow man.

08-27-2018, 11:01 AM	#2
340Cuda VIP Member Join Date: Apr 2003 Location: Tulsa, Oklahoma Posts: 1,671 Likes: 3,856 Liked 800 Times in 337 Posts	Re: Customer Service Not surprising, Calvert is in my personal customer service hall of fame.