T & D customer service,, or lack thereof,,

Geerhead55 · 04-24-2015, 01:04 PM

I hate to bash any company that supports our habit, but I'm having a bad experience with T & D and wonder if anyone else has had problems with them.
3 days ago, I call them up to place an order for some shaft rockers for my son's big block project. The gal on the other end, at T & D tells me she can't take an order, but to give her my name and number and they'll get back to me as soon as they can, so I comply and do just that. 1 hour, 2 hours, 3 hours go by and I decide to call back. I'm given the same story, and that they'll really try to get back asap. I don't hear from them that day. Next day I try again, same result, to which I voice some concern about their order taking process, and am told that the person who takes orders is not in. I tell her I thought it strange that only one person handles all these orders that they're being "flooded with" and that this person must be from Krypton! The lady chuckles and agrees that this person is very efficient and handles the load, and that I'm on the list to be called back. Day 2 passes also without a return call. Today, I try once more, bright and early PST which is what they prefer, and am told the same 'ol BS. I tell this gal its nothing personal,, but this is not the way the business world operates, putting willing and paying customers off and possibly sending them to look at other options. She said she was doing the best she could and again, I assured her it was nothing against her, just that a multi million dollar business should have more than one person taking orders. Sorry for being so long winded, but right now the Jesel system is looking pretty good, and I'm told they're only 2 weeks out, whereas T & D is a month out, something I wasn't told by the "voice on the other end" Thanks for letting me vent. This will get resolved!
Danny Durham

Jody Lang · 04-24-2015, 03:37 PM

Hang in there Danny. T&D is a great product they seem a little beefier than Jesel.

Maybe someone here can let Danny know how to get in touch with Super Stock racer Brad Rounds? He isn't a sales guy but he might be able to get the ball rolling for you.

Danny maybe just call and ask for Brad???

Mike Pearson · 04-24-2015, 04:28 PM

I would go with Jesel. I have had real good luck with their products and when I need parts they ship them right away with no wait time on standard type rockers etc. I have been using their products for 25+ years with very little failure.

Jeff Stout · 04-24-2015, 05:00 PM

Just ordered hold down studs and nuts for SBC rockers as I broke a couple. She did say only 1 person was taking orders and to hold. About 1 minute later the gentleman came on phone and took my order and items came a day earlier then expected. First time ever dealing with them and it went well. Maybe it was a busy week when you tried to order. IDK

Lee Valentine · 04-24-2015, 07:41 PM

Always had great service from T&D I deal with Sheldon.

Alan Roehrich · 04-24-2015, 07:43 PM

At the suggestion of Jimmy Bridges, I bought T&D for our stuff. Competition Products had them in stock for nearly every head, with a good price.

04-24-2015, 01:04 PM	#1
Geerhead55 VIP Member Join Date: Sep 2002 Location: Tacoma, Washington Posts: 1,632 Likes: 0 Liked 5 Times in 5 Posts	T & D customer service,, or lack thereof,, I hate to bash any company that supports our habit, but I'm having a bad experience with T & D and wonder if anyone else has had problems with them. 3 days ago, I call them up to place an order for some shaft rockers for my son's big block project. The gal on the other end, at T & D tells me she can't take an order, but to give her my name and number and they'll get back to me as soon as they can, so I comply and do just that. 1 hour, 2 hours, 3 hours go by and I decide to call back. I'm given the same story, and that they'll really try to get back asap. I don't hear from them that day. Next day I try again, same result, to which I voice some concern about their order taking process, and am told that the person who takes orders is not in. I tell her I thought it strange that only one person handles all these orders that they're being "flooded with" and that this person must be from Krypton! The lady chuckles and agrees that this person is very efficient and handles the load, and that I'm on the list to be called back. Day 2 passes also without a return call. Today, I try once more, bright and early PST which is what they prefer, and am told the same 'ol BS. I tell this gal its nothing personal,, but this is not the way the business world operates, putting willing and paying customers off and possibly sending them to look at other options. She said she was doing the best she could and again, I assured her it was nothing against her, just that a multi million dollar business should have more than one person taking orders. Sorry for being so long winded, but right now the Jesel system is looking pretty good, and I'm told they're only 2 weeks out, whereas T & D is a month out, something I wasn't told by the "voice on the other end" Thanks for letting me vent. This will get resolved! Danny Durham Last edited by Geerhead55; 04-24-2015 at 11:09 PM.

04-24-2015, 03:37 PM	#2
Jody Lang Member Join Date: Mar 2002 Posts: 306 Likes: 28 Liked 89 Times in 28 Posts	Re: T & D customer service,, or lack thereof,, Hang in there Danny. T&D is a great product they seem a little beefier than Jesel. Maybe someone here can let Danny know how to get in touch with Super Stock racer Brad Rounds? He isn't a sales guy but he might be able to get the ball rolling for you. Danny maybe just call and ask for Brad???

04-24-2015, 04:28 PM	#3
Mike Pearson VIP Member Join Date: Mar 2007 Posts: 2,443 Likes: 613 Liked 1,916 Times in 574 Posts	Re: T & D customer service,, or lack thereof,, I would go with Jesel. I have had real good luck with their products and when I need parts they ship them right away with no wait time on standard type rockers etc. I have been using their products for 25+ years with very little failure. __________________ Mike Pearson 2485 SS

04-24-2015, 05:00 PM	#4
Jeff Stout VIP Member Join Date: Dec 2001 Location: phoenix Posts: 1,486 Likes: 66 Liked 704 Times in 281 Posts	Re: T & D customer service,, or lack thereof,, Just ordered hold down studs and nuts for SBC rockers as I broke a couple. She did say only 1 person was taking orders and to hold. About 1 minute later the gentleman came on phone and took my order and items came a day earlier then expected. First time ever dealing with them and it went well. Maybe it was a busy week when you tried to order. IDK

04-24-2015, 07:41 PM	#5
Lee Valentine Senior Member Join Date: May 2004 Location: Brookfield, CT Posts: 708 Likes: 13 Liked 319 Times in 68 Posts	Re: T & D customer service,, or lack thereof,, Always had great service from T&D I deal with Sheldon. __________________ Lee Valentine 1661 STK

04-24-2015, 07:43 PM	#6
Alan Roehrich Veteran Member Join Date: May 2006 Location: Murfreesboro TN Posts: 5,104 Likes: 1,560 Liked 1,784 Times in 407 Posts	Re: T & D customer service,, or lack thereof,, At the suggestion of Jimmy Bridges, I bought T&D for our stuff. Competition Products had them in stock for nearly every head, with a good price. __________________ Alan Roehrich 212A G/S