Careful Making Online Reservations at Holiday Inn

[Jeff Stout]

Don thanks for the info. I just had a bad experience with Hotels.com. Reserved a 2 night king room with living room in San Diego. Comi-con was in town and a estimated 130,000 people invaded the city. I called the hotel twice to inform them of late arrival. 11:30 show up and I was give a room with a double bed. By the time I went back to office it was closed and a phone number to call. No answer so I went went back to the room to see window screen off and window unlocked. Checked room and stayed. Next morning I raised cane and exchanged room for a king bed and couch, but now no cable TV, no working phone and the patio view was over looking the dumpster in court yard.
Hotel stated I had to take it up with Hotels.com and hotels.com stated I have to take it up with hotel. 2 nights $587 and I will never book with Hotels.com again. They represented room and was not given what was paid for. I did try and go to another hotel but all I could find over $500 for 1 night plus tax. Discover card is now checking into refund which I doubt will happen because I stayed in rooms. NO MORE HOTELS.COM