calvert racing customer service

Mark Markow · 06-13-2011, 08:44 AM

just wanted to share my thoughts on this. in this day and age it's getting harder and harder to buisness with alot of companies. i recently ordered some springs from calvert for a customers car. and they turned out to be to soft a rate for the application, and i couldn't use them , i thought great i'm stuck with them! but to my suprise calvert was more than willing to help with either a different spring or the return. i couldn't wait for new springs because of the customers racing schedule. so they took them back and even sent a call tag. no problem. so i just wanted to say thanks to a stand up company, i guess we need more racer run companies.

Floyd Staggs · 06-13-2011, 09:32 AM

X2 on the stand up company. John is also ready for on track assitance if he's there when you are.

Jim Wahl · 06-13-2011, 04:27 PM

Yup! Great people and company! Doesn't get any better! Jim

mopar jeff · 06-13-2011, 06:42 PM

I agree. John is a great guy, and his kids are class acts too. I enjoy racing with them.

Wade_Owens · 06-13-2011, 08:00 PM

Nothing but good things to say about all of the Calvert team. I use their front shocks and recommend them to anyone who asks.

Wade O

hemidup · 06-13-2011, 09:37 PM

Calvert is one of the BEST in the customer service department. Odered a set of Caltrac's but when it come time to install them, the bar's were too long and came with the wrong size nut's. I ran to Fastenall for the nuts and called John for help with the bar's. John asked us for specific measurements and calculated the correct length bar dimension's and stayed at the shop until our call to tell him know things were okay. That call was like at 10 pm. 8 pm his time. The next day by 10 am a little package a 8 nut's showed up. Shipping was $85..... He could have went home at his normal time and worry about the bar length issue the next morning, but didn't. Hat's off to John Calvert.

gonzo1066 · 06-14-2011, 02:53 PM

My dealings with Calvert were similar, I decided to change spring rate and they were very helpful. They sent a call tag, and took the original ones back with NO QUESTIONS. They wanted me to be satisfied and that was the bottom line. This is the kind of service companies used to have routinely and somehow is not common now. Congrats to CalTrac.

Greg Barsamian · 06-14-2011, 10:02 PM

Back when I was a dealer for Calvert, Mark Tallent knew we were hours apart, I was fortunate to have his personal number to call anytime I had a question and needed help. His concern for racers looking for support miles away, is part of what John Calvert's company is today!

Racer's helping Racer's "Get-hooked"

RIP

Bob Emery · 06-14-2011, 11:03 PM

I'll vouch for their customer service as well. I ordered a set of Caltracs for a project, but was mobilized with the reserves before I could put them on. When I went to install them almost a year later I found that the bars were too short......they exchanged them at no cost with no questions asked, and sent a call tag as well for the bars that were too short. Certainly a very stand up company!

danny waters sr · 06-15-2011, 09:49 AM

I have the whole set-up (front and back) in the garage ,waiting on me and time to install.......

From what i am hearing it is all good.....

May be calling for some tips when installing on my 66 nova 4-door 283 stocker....

06-13-2011, 08:44 AM	#1
Mark Markow Senior Member Join Date: Apr 2008 Location: east hartford ct. Posts: 539 Likes: 0 Liked 9 Times in 3 Posts	calvert racing customer service just wanted to share my thoughts on this. in this day and age it's getting harder and harder to buisness with alot of companies. i recently ordered some springs from calvert for a customers car. and they turned out to be to soft a rate for the application, and i couldn't use them , i thought great i'm stuck with them! but to my suprise calvert was more than willing to help with either a different spring or the return. i couldn't wait for new springs because of the customers racing schedule. so they took them back and even sent a call tag. no problem. so i just wanted to say thanks to a stand up company, i guess we need more racer run companies. __________________ Mark Markow 171 ss/tb

06-13-2011, 09:32 AM	#2
Floyd Staggs VIP Member Join Date: Feb 2006 Location: Cucamonga, CA Posts: 1,522 Likes: 157 Liked 229 Times in 99 Posts	Re: calvert racing customer service X2 on the stand up company. John is also ready for on track assitance if he's there when you are. __________________ Floyd Staggs 787 SST

06-13-2011, 04:27 PM	#3
Jim Wahl Veteran Member Join Date: Jan 2002 Location: Central Florida Posts: 5,844 Likes: 669 Liked 683 Times in 129 Posts	Re: calvert racing customer service Yup! Great people and company! Doesn't get any better! Jim __________________ Jim Wahl....NHRA #2239 S/SS - IHRA # 8 Stock, D2 Stock Champion (forever I guess) 2019 Baby Gators Stock Champion 2009 NHRA D2 National Open Stock Champion 1982 NHRA D2 West Palm Beach LDRS SS Runner Up Past President, Southern Stock / Super Stock Association.

06-13-2011, 06:42 PM	#4
mopar jeff Member Join Date: Aug 2009 Location: Riverside, CA Posts: 219 Likes: 0 Liked 0 Times in 0 Posts	Re: calvert racing customer service I agree. John is a great guy, and his kids are class acts too. I enjoy racing with them. __________________ Jeff Interlicchia 7077 D/SA 1998 Pontiac Firebird LT1 J707 E/T 1966 Dodge Coronet 500

06-13-2011, 08:00 PM	#5
Wade_Owens Senior Member Join Date: Jul 2007 Posts: 578 Likes: 0 Liked 3 Times in 1 Post	Re: calvert racing customer service Nothing but good things to say about all of the Calvert team. I use their front shocks and recommend them to anyone who asks. Wade O

06-13-2011, 09:37 PM	#6
hemidup Member Join Date: Jan 2010 Location: Minnesota Posts: 409 Likes: 0 Liked 0 Times in 0 Posts	Re: calvert racing customer service Calvert is one of the BEST in the customer service department. Odered a set of Caltrac's but when it come time to install them, the bar's were too long and came with the wrong size nut's. I ran to Fastenall for the nuts and called John for help with the bar's. John asked us for specific measurements and calculated the correct length bar dimension's and stayed at the shop until our call to tell him know things were okay. That call was like at 10 pm. 8 pm his time. The next day by 10 am a little package a 8 nut's showed up. Shipping was $85..... He could have went home at his normal time and worry about the bar length issue the next morning, but didn't. Hat's off to John Calvert. __________________ Jerry Williams NSS/A, E/S, PRO E.T. And the "Grandaddy" of Gen III Hemi Performance...The fire inside me still burn's.

06-14-2011, 02:53 PM	#7
gonzo1066 Junior Member Join Date: Jun 2010 Location: NW Washington state Posts: 61 Likes: 1 Liked 0 Times in 0 Posts	Re: calvert racing customer service My dealings with Calvert were similar, I decided to change spring rate and they were very helpful. They sent a call tag, and took the original ones back with NO QUESTIONS. They wanted me to be satisfied and that was the bottom line. This is the kind of service companies used to have routinely and somehow is not common now. Congrats to CalTrac.

06-14-2011, 10:02 PM	#8
Greg Barsamian VIP Member Join Date: Jan 2002 Location: Central Massachusetts Posts: 1,401 Likes: 725 Liked 427 Times in 97 Posts	Re: calvert racing customer service Back when I was a dealer for Calvert, Mark Tallent knew we were hours apart, I was fortunate to have his personal number to call anytime I had a question and needed help. His concern for racers looking for support miles away, is part of what John Calvert's company is today! Racer's helping Racer's "Get-hooked" RIP

06-14-2011, 11:03 PM	#9
Bob Emery Junior Member Join Date: Dec 2002 Location: Marysville, WA Posts: 90 Likes: 1 Liked 0 Times in 0 Posts	Re: calvert racing customer service I'll vouch for their customer service as well. I ordered a set of Caltracs for a project, but was mobilized with the reserves before I could put them on. When I went to install them almost a year later I found that the bars were too short......they exchanged them at no cost with no questions asked, and sent a call tag as well for the bars that were too short. Certainly a very stand up company!

06-15-2011, 09:49 AM	#10
danny waters sr VIP Member Join Date: Apr 2007 Location: lagrange,nc Posts: 2,224 Likes: 1 Liked 0 Times in 0 Posts	Re: calvert racing customer service I have the whole set-up (front and back) in the garage ,waiting on me and time to install....... From what i am hearing it is all good..... May be calling for some tips when installing on my 66 nova 4-door 283 stocker.... __________________ Danny Waters, Sr / 73 Duster "340"