Does Royal Purple Care About Their Customers?

Hagen Gary · 05-04-2013, 09:59 AM

My email and Reply from them.... Doesn't look like a copy paste job, so somebody over there is looking at each email that comes in... Hope they help solve this issue...

Name: Hagen Gary

Hi, I am a sportsmen racer competing in the NHRA Stock and Super Stock classes. They are performance based classes so I am very aware of your products and I do use them. I am writing this email to inform you that the track in Baytown, that your company is a title sponsor of, is giving a very negative impression of your products to your most important customers, the sportsmen racer. The owners of the track own a paving company yet have made zero improvements to the muddy low lying area that they put us in. We were under the impression that when Royal Purple came aboard a few years ago that this issue would be addressed. Apparently they just took your money and bought some purple paint. As you know, the race for the sportsmen was canceled and this isn't the first time it has happened. I completely understand NHRAs position and applaud them for refunding our entry and crew member tickets. It's the tracks fault, end if story. NHRA could not run us considering 60% of us were in the sloppy mud roads and pits. How can you let this be your title track when they crap on the people who use your products year after year? Please don't let them fool you any longer, they have done nothing for the racers competing in comp, super stock, stock, super gas, super comp, super street, top sportsmen and top dragster. Look at the numbers, we make up a great majority of the racers out there. A bunch of alcohol cars were in the mud and had to have their trailers towed out by a tractor also. It's a shame really, and very negative for your product

Mr. Hagen,

Thank you for your email and being an advocate for Royal Purple. We appreciate your feedback and have reached out to the owners of track to see how we can improve their facility to prevent a similar situation in the years ahead. Our goal is to make Houston one of the best stops on NHRA’s schedule not only for the racers but for the teams, families, and friends who travel with them.

Thanks again for your comments and we wish you the best for the remainder of the season.

Sincerely,

Randy

Ed Carpenter · 05-04-2013, 11:50 PM

I would think Randy has gotten enough emails by now that he's heard enough. I would bet he's made a few calls to the Angel's by now.

1/2 Hemi · 05-06-2013, 10:53 PM

I am a Comp racer and I also e-mail Royal Purple and got a response from Randy. I have also had a discussion with him and he express his concern for the racers that were effected. Their company plans on having meetings with track ownership to develop a plan to make this better for the future. I believe most would agree that the last thing that a company would want happen to them would be to lose business over investing dollars into sport to help it grow or at least maintain. As we seem to be losing tracks each year for several reasons but mainly economic reasons. I was not at the track this time because of health reasons but I do want be able to go back to RPR with the confidence that my investment will not be at risk. I have been there several time and had my equipment pulled out in the past. I don't know what will come out of the meetings but I do know that RP is trying to help in this for the future. Time will tell if they have enough influence to make change happen but I also don't believe anyone should penalize them for not being able to do so. I would hope that most racer support companies that support our sport and should be supported for their contributions made to the sport over the years and not for putting all their sales towards their bottom line as most corporations do in the business world today. I might add I am not a Royal Purple Products user at this time but I believe I will make an effort to give them a chance to earn my business in the future to give them some support. I would also hope that others would not make their decision on what happened in Houston be placed on Royal Purple's shoulders as in the end they were really only trying to help the sport we love.

Jody Holland
Comp 4682
L/AA

Tom Meyer · 05-07-2013, 08:36 AM

Has anyone tryed contacting the track itself to here there side of the story? They have a facebook acount has anybody got on that? Tom

05-04-2013, 09:59 AM	#1
Hagen Gary Live Reporter Join Date: Apr 2006 Location: Cajun country Posts: 339 Likes: 51 Liked 34 Times in 10 Posts	Re: Does Royal Purple Care About Their Customers? My email and Reply from them.... Doesn't look like a copy paste job, so somebody over there is looking at each email that comes in... Hope they help solve this issue... Name: Hagen Gary Hi, I am a sportsmen racer competing in the NHRA Stock and Super Stock classes. They are performance based classes so I am very aware of your products and I do use them. I am writing this email to inform you that the track in Baytown, that your company is a title sponsor of, is giving a very negative impression of your products to your most important customers, the sportsmen racer. The owners of the track own a paving company yet have made zero improvements to the muddy low lying area that they put us in. We were under the impression that when Royal Purple came aboard a few years ago that this issue would be addressed. Apparently they just took your money and bought some purple paint. As you know, the race for the sportsmen was canceled and this isn't the first time it has happened. I completely understand NHRAs position and applaud them for refunding our entry and crew member tickets. It's the tracks fault, end if story. NHRA could not run us considering 60% of us were in the sloppy mud roads and pits. How can you let this be your title track when they crap on the people who use your products year after year? Please don't let them fool you any longer, they have done nothing for the racers competing in comp, super stock, stock, super gas, super comp, super street, top sportsmen and top dragster. Look at the numbers, we make up a great majority of the racers out there. A bunch of alcohol cars were in the mud and had to have their trailers towed out by a tractor also. It's a shame really, and very negative for your product Mr. Hagen, Thank you for your email and being an advocate for Royal Purple. We appreciate your feedback and have reached out to the owners of track to see how we can improve their facility to prevent a similar situation in the years ahead. Our goal is to make Houston one of the best stops on NHRA’s schedule not only for the racers but for the teams, families, and friends who travel with them. Thanks again for your comments and we wish you the best for the remainder of the season. Sincerely, Randy

05-04-2013, 11:50 PM	#2
Ed Carpenter Live Reporter Join Date: May 2006 Location: Dripping Springs, Tx Posts: 2,709 Likes: 186 Liked 520 Times in 132 Posts	Re: Does Royal Purple Care About Their Customers? I would think Randy has gotten enough emails by now that he's heard enough. I would bet he's made a few calls to the Angel's by now. __________________ Ed Carpenter 2005 Chevy Cobalt A/SM Race Engine Development

05-06-2013, 10:53 PM	#3
1/2 Hemi Junior Member Join Date: Apr 2009 Posts: 1 Likes: 0 Liked 0 Times in 0 Posts	Re: Does Royal Purple Care About Their Customers? I am a Comp racer and I also e-mail Royal Purple and got a response from Randy. I have also had a discussion with him and he express his concern for the racers that were effected. Their company plans on having meetings with track ownership to develop a plan to make this better for the future. I believe most would agree that the last thing that a company would want happen to them would be to lose business over investing dollars into sport to help it grow or at least maintain. As we seem to be losing tracks each year for several reasons but mainly economic reasons. I was not at the track this time because of health reasons but I do want be able to go back to RPR with the confidence that my investment will not be at risk. I have been there several time and had my equipment pulled out in the past. I don't know what will come out of the meetings but I do know that RP is trying to help in this for the future. Time will tell if they have enough influence to make change happen but I also don't believe anyone should penalize them for not being able to do so. I would hope that most racer support companies that support our sport and should be supported for their contributions made to the sport over the years and not for putting all their sales towards their bottom line as most corporations do in the business world today. I might add I am not a Royal Purple Products user at this time but I believe I will make an effort to give them a chance to earn my business in the future to give them some support. I would also hope that others would not make their decision on what happened in Houston be placed on Royal Purple's shoulders as in the end they were really only trying to help the sport we love. Jody Holland Comp 4682 L/AA

05-07-2013, 08:36 AM	#4
Tom Meyer Senior Member Join Date: Aug 2003 Location: Pierce NE Posts: 936 Likes: 78 Liked 354 Times in 120 Posts	Re: Does Royal Purple Care About Their Customers? Has anyone tryed contacting the track itself to here there side of the story? They have a facebook acount has anybody got on that? Tom __________________ Tom Meyer 5240 SS Stock ??? Last edited by Tom Meyer; 05-07-2013 at 08:56 AM.