Autometer Customer for life

KRatcliff · 06-28-2013, 02:01 PM

Quote:

Originally Posted by Todd Bailey

Rob,

I had a gauge in need of repair. Sent an e-mail to them and promptly got an e-mail from Cory. Must have sent his four different e-mails with questions and he quickly replied to each e-mail/questions. I agree with you that THIS is good customer service.

Cory just wanted to brag that he had an e-mail exchange with NASA.

Todd Bailey · 06-28-2013, 02:33 PM

Shhhhhhhhhh........

gonzo1066 · 06-28-2013, 06:28 PM

Similar deal for me, I had a shop fire and lost my car. The engine was OK but the MSD billet distributor was badly damaged. I called MSD and they told me to send it in for rapairs. I sent the distributor in and about a week later I got it back, opened the box and it was a NEW unit. Cost me something like $50.00. I did not even have to pay shipping back to my shop.. I gave tech at MSD a call, all they would say was that it was going to take too much to repair my unit.. WOW this kind of service is uncommon and GREAT..

Nathan Stinson · 06-28-2013, 08:04 PM

Good to hear that. I had a dual channel playback tach a couple years ago that was acting strange. They told me to send it back and I received one back new in the box about a week later!

cudadoug · 06-29-2013, 01:14 AM

One more fan for Auto Meter here! Just recently I bought a used tach that had the ground wire pulled out of the circuit board. I sent it in with the explanation.

A couple of weeks later I got it back with prepaid shipping and it had ALL new wires (the ones I sent it with were pretty short) and...the scratched bezel was replaced that I didn't even ask them to replace. No charge.

06-28-2013, 02:33 PM	#2
Todd Bailey Member Join Date: Dec 2003 Location: Houston Posts: 312 Likes: 30 Liked 33 Times in 17 Posts	Re: Autometer Customer for life Shhhhhhhhhh........

06-28-2013, 06:28 PM	#3
gonzo1066 Junior Member Join Date: Jun 2010 Location: NW Washington state Posts: 61 Likes: 1 Liked 0 Times in 0 Posts	Re: Autometer Customer for life Similar deal for me, I had a shop fire and lost my car. The engine was OK but the MSD billet distributor was badly damaged. I called MSD and they told me to send it in for rapairs. I sent the distributor in and about a week later I got it back, opened the box and it was a NEW unit. Cost me something like $50.00. I did not even have to pay shipping back to my shop.. I gave tech at MSD a call, all they would say was that it was going to take too much to repair my unit.. WOW this kind of service is uncommon and GREAT..

06-28-2013, 08:04 PM	#4
Nathan Stinson Member Join Date: Aug 2006 Location: Nashville, TN Posts: 114 Likes: 29 Liked 4 Times in 1 Post	Re: Autometer Customer for life Good to hear that. I had a dual channel playback tach a couple years ago that was acting strange. They told me to send it back and I received one back new in the box about a week later!

06-29-2013, 01:14 AM	#5
cudadoug Junior Member Join Date: Jul 2009 Posts: 83 Likes: 0 Liked 1 Time in 1 Post	Re: Autometer Customer for life One more fan for Auto Meter here! Just recently I bought a used tach that had the ground wire pulled out of the circuit board. I sent it in with the explanation. A couple of weeks later I got it back with prepaid shipping and it had ALL new wires (the ones I sent it with were pretty short) and...the scratched bezel was replaced that I didn't even ask them to replace. No charge.