Who are the customers?

[Chuck Gallagher]

Originally Posted by Nmbr1GMfan

https://dragillustrated.com/richard-...r-customer-is/


"They don’t understand who their customer is,” Freeman begins. “They don’t get it. We the racers – from all the sportsman class racers and all of us in the pros – are their customer. We should be top priority. Without racers there is no show, there is no sport, there’s no sponsorships to sell, there’s no events to sell tickets to, there’s no fans to buy them. There’s no media interest. The racers are at the center of it all. Nothing they do – not a single thing – reflects that, especially what they’ve done with the race purse and championship payout". -Freeman

After reading all of the above, I'm reminded of several times in the past when NHRA made reductions in how we the racers were rewarded for our efforts and the words of a past fellow Champion, Charlie Taylor.
After quietly listening to all the grousing, Charlie would reply, "you know, tell me who the person is holding a gun to your head when you send your entry form and check to NHRA."
Just like the fans sitting in the stands, we all are free to make choices about how and were we spend our entertainment dollars.
Chuck Gallagher