Seat Material Peeling In Motor Home

Mark Ruset · 04-20-2021, 12:05 PM

Apparently I am not the only one who has had this occur. The drivers seat and dinette cushions are all starting to peel and flake off. I understand that this is an issue with many motorhomes. Just wondering if anyone has had any results getting the manufacturer stand behind the product.

1matcoman · 04-20-2021, 08:20 PM

Mark, what brand is your motorhome? Were your seats manufactured by FlexSteel? Or?

Mark Ruset · 04-21-2021, 08:54 AM

The Motorhome is a THOR , It's a 2018 class A model, I'm not sure who the manufacturer of the seat material is. I was told by the selling dealer this is considered normal wear and tear.
I really don't buy that, but am running out of options to get any assistance in making these repairs. You would think with all that I have read about this problem that there would be a class action suit going on.

1matcoman · 04-21-2021, 10:10 AM

Being that new (2018 model), have you tried contacting Thor Customer Service Department for any assistance? (Customer Service (877) 855-2867)

They may, at a minimum, send you replacement seat covers that you can install yourself or hire a local upholstery shop to perform for you.

I do know that FlexSteel, who builds the seats for several motorhome manufacturers, will try and work with their buyers. Unfortunately, I don't think that Thor utilizes that brand of seat.

Mark Ruset · 04-21-2021, 11:49 AM

I contacted Thor today and they are requesting pictures of all the affected areas. Hopefully they will give me some consideration. If not the next step will be the attorney general in Florida

1matcoman · 04-22-2021, 09:26 AM

Mark, you might also want to join the Thor Owners Forum and voice your concerns there.

https://www.thorforums.com/forums/#t...mmunity-forums

Mark Ruset · 04-22-2021, 01:23 PM

thanks I'll give it a try

Adger Smith · 04-25-2021, 02:31 AM

Don't feel bad I have 2 expensive office chairs doing the same thing..
Sad thing is I bought these 2 years before I retired. (retired 3 years)
Very, Very little use in the last 3 years...
I just wrote it off to the material coming from a poor supplier,
I guess nothing last more than 4 or 5 years anymore.

04-20-2021, 12:05 PM	#1
Mark Ruset Member Join Date: May 2006 Location: Southwest Florida Posts: 263 Likes: 35 Liked 43 Times in 29 Posts	Seat Material Peeling In Motor Home Apparently I am not the only one who has had this occur. The drivers seat and dinette cushions are all starting to peel and flake off. I understand that this is an issue with many motorhomes. Just wondering if anyone has had any results getting the manufacturer stand behind the product. __________________ Mark Ruset 2048 STK

04-20-2021, 08:20 PM	#2
1matcoman Member Join Date: Jul 2008 Location: Houston, Texas Posts: 338 Likes: 790 Liked 349 Times in 133 Posts	Re: Seat Material Peeling In Motor Home Mark, what brand is your motorhome? Were your seats manufactured by FlexSteel? Or? Last edited by 1matcoman; 04-20-2021 at 08:36 PM.

04-21-2021, 08:54 AM	#3
Mark Ruset Member Join Date: May 2006 Location: Southwest Florida Posts: 263 Likes: 35 Liked 43 Times in 29 Posts	Re: Seat Material Peeling In Motor Home The Motorhome is a THOR , It's a 2018 class A model, I'm not sure who the manufacturer of the seat material is. I was told by the selling dealer this is considered normal wear and tear. I really don't buy that, but am running out of options to get any assistance in making these repairs. You would think with all that I have read about this problem that there would be a class action suit going on. __________________ Mark Ruset 2048 STK

04-21-2021, 10:10 AM	#4
1matcoman Member Join Date: Jul 2008 Location: Houston, Texas Posts: 338 Likes: 790 Liked 349 Times in 133 Posts	Re: Seat Material Peeling In Motor Home Being that new (2018 model), have you tried contacting Thor Customer Service Department for any assistance? (Customer Service (877) 855-2867) They may, at a minimum, send you replacement seat covers that you can install yourself or hire a local upholstery shop to perform for you. I do know that FlexSteel, who builds the seats for several motorhome manufacturers, will try and work with their buyers. Unfortunately, I don't think that Thor utilizes that brand of seat.

04-21-2021, 11:49 AM	#5
Mark Ruset Member Join Date: May 2006 Location: Southwest Florida Posts: 263 Likes: 35 Liked 43 Times in 29 Posts	Re: Seat Material Peeling In Motor Home I contacted Thor today and they are requesting pictures of all the affected areas. Hopefully they will give me some consideration. If not the next step will be the attorney general in Florida __________________ Mark Ruset 2048 STK

04-22-2021, 09:26 AM	#6
1matcoman Member Join Date: Jul 2008 Location: Houston, Texas Posts: 338 Likes: 790 Liked 349 Times in 133 Posts	Re: Seat Material Peeling In Motor Home Mark, you might also want to join the Thor Owners Forum and voice your concerns there. https://www.thorforums.com/forums/#t...mmunity-forums

04-22-2021, 01:23 PM	#7
Mark Ruset Member Join Date: May 2006 Location: Southwest Florida Posts: 263 Likes: 35 Liked 43 Times in 29 Posts	Re: Seat Material Peeling In Motor Home thanks I'll give it a try __________________ Mark Ruset 2048 STK

04-25-2021, 02:31 AM	#8
Adger Smith VIP Member Join Date: Dec 2001 Location: Texarkana Ark/TX Posts: 2,446 Likes: 575 Liked 880 Times in 311 Posts	Re: Seat Material Peeling In Motor Home Don't feel bad I have 2 expensive office chairs doing the same thing.. Sad thing is I bought these 2 years before I retired. (retired 3 years) Very, Very little use in the last 3 years... I just wrote it off to the material coming from a poor supplier, I guess nothing last more than 4 or 5 years anymore. __________________ Adger Smith (Former SS)