Big Thanks to Summit Racing / NHRA Div 1 ( Impact issue)

joe176 · 04-26-2010, 07:00 PM

Called Summit today about my Impact fire suit. Had bought it in January 09... NHRA Div 1 said it would not be allowed as it was most likely made in 2008. After giving the Summit pro shop my invoice numbers I was informed that they would exchange it for another Impact suit or any other brand that I wanted. I like the Impact Nomex version and wanted similar..but they were out of that particular type in my size from a few other manufacturers...and I did check on their website before I called them. NHRA said the new Impact suit should have a date of manufacture on it and if it didn't to keep the 2010 receipts on hand at the races. I also asked Summit if there was a similar issue in the future with Impact would they honor the exchange...I was informed that at anytime in the future if this happened again they would give me another exchange for any other brand. This is how you keep your customers.....Thank You Summit Racing Equipment.

Have to also thank the NHRA Division 1 office for their advice to call Summit...had read that most racers were getting snubbed when it came to returning product to certain companies so I figured I wasn't going to get anywhere..Thanks Dave.

04-26-2010, 07:00 PM	#1
joe176 Senior Member Join Date: Apr 2003 Location: NY Posts: 601 Likes: 36 Liked 41 Times in 9 Posts	Big Thanks to Summit Racing / NHRA Div 1 ( Impact issue) Called Summit today about my Impact fire suit. Had bought it in January 09... NHRA Div 1 said it would not be allowed as it was most likely made in 2008. After giving the Summit pro shop my invoice numbers I was informed that they would exchange it for another Impact suit or any other brand that I wanted. I like the Impact Nomex version and wanted similar..but they were out of that particular type in my size from a few other manufacturers...and I did check on their website before I called them. NHRA said the new Impact suit should have a date of manufacture on it and if it didn't to keep the 2010 receipts on hand at the races. I also asked Summit if there was a similar issue in the future with Impact would they honor the exchange...I was informed that at anytime in the future if this happened again they would give me another exchange for any other brand. This is how you keep your customers.....Thank You Summit Racing Equipment. Have to also thank the NHRA Division 1 office for their advice to call Summit...had read that most racers were getting snubbed when it came to returning product to certain companies so I figured I wasn't going to get anywhere..Thanks Dave. __________________ Joe Franco SS176 Last edited by joe176; 04-26-2010 at 07:02 PM.